POPIA Compliance Policy
Last updated: 23 November 2025
Mabodiba Herbal Products respects your privacy and is committed to handling your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains how we collect, use, store, protect, and share personal information when you interact with our website or make purchases through our online store.
1. What is Personal Information?
Under POPIA, “personal information” refers to any data that identifies you as an individual, including:
- Name and surname
- Address
- Email address
- Phone number
- Payment information (not stored by us)
- Delivery details (e.g., chosen PAXI point)
- Online identifiers such as IP address
2. What Information Do We Collect?
We collect personal information when you:
- Place an order
- Create an account
- Contact us via WhatsApp, email, or forms
- Subscribe to notifications
- Browse our website (cookies and analytics)
3. Why We Collect Your Information
We collect your information to:
- Process and deliver your orders
- Communicate with you regarding your purchase
- Provide customer support
- Arrange deliveries through PAXI
- Improve our website and services
- Prevent fraud and ensure account security
- Comply with legal or regulatory obligations
We only collect information necessary for these purposes.
4. Consent
By using our website, you give consent for:
- Collection and processing of your personal information
- Communication via email, SMS, or WhatsApp regarding your orders
- Use of cookies for site functionality and analytics
You may withdraw consent at any time by contacting us.
5. How Your Information is Stored
Your information is stored securely using:
- Encrypted website connections (HTTPS)
- Secure hosting environments
- Limited staff access
- Industry-standard data protection measures
We do not store credit card details. Payments are processed through secure third-party gateways.
6. Sharing of Personal Information
We do not sell your personal information.
We may share your information only with trusted service providers such as:
- PAXI (for delivery)
- Payment gateways (for secure payments)
- Website hosting and security partners
These parties only use your information to perform their services and must keep it confidential.
7. Your POPIA Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of incorrect or outdated information
- Request deletion of your information (where legally allowed)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator
To exercise these rights, contact us using the details below.
8. Data Retention
We keep your personal information only as long as necessary to:
- Complete your purchase
- Provide support
- Meet legal, tax, or accounting requirements
After that, the information is safely deleted or anonymized.
9. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Analyse website traffic
- Provide basic website functionality
You can disable cookies in your browser settings, but some features may not work.
10. Security Measures
We take reasonable measures to protect your data.
However, no system is 100% foolproof.
You use the website at your own risk and must take steps to protect your login details.
11. Third-Party Links
Our website may link to other sites.
We are not responsible for the privacy or POPIA practices of external websites.
12. Updates to This Policy
We may update this POPIA Policy when needed.
The updated version will always be available on this page.
13. Contact Information
If you have questions or concerns about POPIA or your personal information, contact us:
- Email: support@mabodiba.co.za
- Phone/WhatsApp: 0733459001
- Website: mabodiba.co.za