Privacy Policy

 

Last updated: 23 November 2025

Mabodiba Herbal Products (“we”, “our”, “us”) is committed to protecting your personal information and ensuring that your privacy is respected when you use our website and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit mabodiba.co.za or make a purchase from our online store.

 

1. Information We Collect

We may collect the following types of information:

 

   1.1 Personal Information

Collected when you place an order, fill out a form, or contact us:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • PAXI pickup point details
  • Payment information (processed securely by payment providers — we do NOT store card details)

 

   1.2 Non-Personal / Automatic Information

Automatically collected when visiting our site:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time and date of visit
  • Cookies and similar technologies

 

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfil your orders
  • To communicate with you regarding your purchase or inquiries
  • To arrange deliveries through PAXI
  • To improve our website, products, and customer experience
  • To send order updates, confirmations, or shipping notifications
  • To prevent fraud and enhance security

 

We do not sell or rent your personal information to third parties.

 

3. Sharing Your Information

We may share your information only with trusted third parties who help us operate our business, including:

  • PAXI (for deliveries)
  • Payment processors (for secure payments)
  • Website hosting and security service providers

 

These partners are only allowed to use your information for the services they provide and must keep it confidential.

 

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand:

How visitors use the website

Which pages are viewed

How we can improve functionality

You can disable cookies in your browser settings, but some site features may not work properly without them.

 

5. Data Security

We take data protection seriously and use industry-standard measures to secure your personal information, including:

  • Encrypted connections (HTTPS)
  • Secure hosting
  • Restricted access to personal data

 

While we work hard to protect your data, no online method is 100% secure.

 

6. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your data (when legally allowed)
  • Opt out of marketing communications

 

To request any of these, contact us via the details below.

 

7. Retention of Information

We keep your information only for as long as necessary to:

  • Complete your orders
  • Follow legal and tax requirements
  • Provide customer support

 

After that, your data will be securely deleted or anonymized.

 

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.
We encourage you to read their Privacy Policies when visiting them.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.
Your continued use of the website means you accept the revised policy.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: support@mabodiba.co.za
  • Phone/WhatsApp: 0733459001